Refunds & Exchanges
Each piece of jewelry is meticulously handcrafted, inspected and shipped only when it meets strict quality standards. Customer satisfaction is my utmost priority and I want you to be happy with your purchase. If, for any reason, you’re not satisfied with your purchase and want an exchange or refund, please contact me within 7 days of delivery of your item. Items applicable for return must be in its original packaging and new condition for a refund or exchange. Customer is responsible for shipping charges to ship the item back to and from me.
Ready-to-ship items can only be exchanged or refunded if no alterations (sizing, engraving etc) were requested. The amount refunded will be 96% of cost (4% Shopify fee and shipping fees are non-refundable.)
Made-to-order items applicable for returns will incur a 20% restocking fee to cover the cost of resources and labor required to make the ring. All our jewelry is hand made and incurs material and labor costs, some requiring multiple skilled artisans days to fabricate as it involves multiple processes from customizing, carving wax, casting, setting stones and polishing etc.
Custom order items (including special order stone, engraving, design customization etc) cannot be returned for an exchange or refund. If a custom order item is eligible for refund/exchange, there will be a 30% restocking fee to cover for material and labor costs.
Discounted items are final sale.
Returns for resizing - We recommend customers to have their ring size measured at a jewelry store for accuracy so we can avoid having to ship ring back and forth for resizing. However, we will gladly resize your ring if it is resizable without compromising the integrity of the stone or ring. If your ring needs to be enlarged two sizes or more, there will be a $60 fee to cover for material costs. Items can be returned for resizing for up to 5 months. Customer is responsible for shipping charges to ship the item back to and from me.