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Refunds & Exchanges

Each piece of jewelry is handcrafted, inspected and shipped only when it meets strict quality standards.  Customer satisfaction is my utmost priority and I want you to be happy with your purchase.  If there is an issue with the quality, please contact us immediately.  Items applicable for exchange or return must be in its new condition, original packaging and with return ticket approved by us.  Customer is responsible for shipping item back to us using insured courier.

Ready-to-ship items can be exchanged or refunded within 3 weeks if no alterations (sizing, engraving etc) were requested.  Shipping fees are non-refundable.

Made-to-order / Custom Order / Bespoke jewelry pieces (including special order stones, engraving, design customization etc) cannot be returned for refund or exchange.  Our made-to-order/custom/bespoke pieces are hand made and incur material and labor costs, some requiring multiple skilled artisans days to fabricate as it involves processes from 3d design, customization, wax carving, metal casting, setting stones and polishing etc.  If there is an issue with the quality, please contact us immediately. 

Discounted items are final sale.

Returns for resizing - We recommend customers to have their ring size measured at a jewelry store for accuracy so we can avoid having to ship ring back and forth for resizing.  However, we will gladly resize your ring if it is resizable without compromising the integrity of the ring.  Items can be returned for resizing for up to 12 months.  Customer is responsible for insured shipping charges to ship the item back to and from us.

Credit card processing fees: On purchases applicable for a refund, a credit card processing fee of 5.5% will be deducted to cover fees associated with payment processing by a third party company.