We will start fabricating your made-to-order jewelry after receiving the full payment. Full payment is required to complete your purchase.
Methods Of Payment
We accept Shopify processed credit card (Visa, Amex, Diners Club, Discover, Mastercard) or Paypal payments during checkout.
Canadian residents will be required to pay a 5% GST (goods and service taxes). If you live in the province of Ontario, you will be charged a 13% HST (harmonized sales tax) instead. Taxes will be automatically added to the final cost during checkout.
REFUNDS AND EXCHANGES
Each piece of jewelry is handcrafted, inspected and shipped only when it meets strict quality standards. Customer satisfaction is my utmost priority and I want you to be happy with your purchase. If there is an issue with the quality, please contact us immediately. Items applicable for exchange or return must be in its original packaging and new condition. Customer is responsible for shipping charges to ship the item back to and from me.
Ready-to-ship items can only be exchanged or refunded if no alterations (sizing, engraving etc) were requested. Shipping fees are non-refundable.
Made-to-order / Custom Order / Bespoke jewelry pieces (including special order stones, engraving, design customization etc) cannot be returned for refund or exchange. Our made-to-order/custom/bespoke pieces are hand made and incur material and labor costs, some requiring multiple skilled artisans days to fabricate as it involves processes from 3d design, customization, wax carving, casting, setting stones and polishing etc. If there is an issue with the quality, please contact us immediately.
Discounted items are final sale.
Returns for resizing - We recommend customers to have their ring size measured at a jewelry store for accuracy so we can avoid having to ship ring back and forth for resizing. However, we will gladly resize your ring if it is resizable without compromising the integrity of the ring. Items can be returned for resizing for up to 5 months. Customer is responsible for shipping charges to ship the item back to and from me.
Credit card processing fees: On purchases applicable for a refund, a credit card processing fee of 5.5% will be deducted to cover fees associated with payment processing by a third party company.
TURNAROUND / FABRICATION TIME
Made-to-order items take up to 4 weeks before they’re ready and shipped out as it involves working in wax/resin, casting metal, setting stones, polishing and other processes to finish your piece. I’ll do my best to make and ship out items sooner without rushing.
Note: Custom design orders (items not listed, bespoke designs or those requiring design customization) will take an additional two to three weeks as it will involve designing, prototyping in wax and iterations to get the final piece right.
Rush Orders :If you require a rush order or need an item delivered by a certain date, please inquire with me first before placing your order. I do accommodate rush order requests if possible. However, there may be additional charges depending on your chosen design and requested turnaround time in order to cover for rush shipment fees from stone/material suppliers or for overtime labor.
Ready-made items are shipped out within 1 to 3 business days after payment is received in full.
All items are shipped in a beautiful gift box, insured, with a tracking number and require signature upon delivery. The default shipping method for majority of packages is through Canada Post Xpress. You have the option to upgrade shipping and select a faster method on the jewelry item’s page. Overnight shipping and shipping with FedEx is an option as well. If you have any questions regarding shipping method or cost, please contact me.
Ready-made items are shipped out within 2-4 business days after payment is received in full. Made-to-order items can take 2-3 weeks before they’re ready and shipped out. I’ll do my best to make and ship out items sooner without rushing. If you require a rush order or need the item delivered by a certain date, please inquire with me first.
***IMPORTANT*** Please double check that your shipping address has been entered correctly. For security purposes, I can only ship to PayPal verified addresses or credit card billing addresses. If you prefer your ring shipped to a different address, please add that address to your Paypal account and select it as your shipping address before making your payment.
For customs purposes, every international package will be sent with a packing slip outlining the price/value of the item and the shipping address. The package will also be marked ‘Custom Fashion Accessory. Handmade in Canada – Not for resale.’ I cannot mark the package as ‘GIFT’ or lower the value of the item as it is against the law, considered mail fraud and could risk having the package confiscated.
International customers are responsible for any applicable custom fees, processing fees and VAT taxes that may be charged by your country. For USA customers: American customers don't have to pay any custom fees since handmade jewelry is exempt from custom taxes under the new USMCA (previously NAFTA) agreement. To check what possible fees you may have to pay, go to http://www.dutycalculator.com/new-import-duty-and-tax-calculation
International customers are responsible for any applicable custom fees, processing fees and VAT taxes that may be incurred in your country. To check what possible fees you may have to pay, go to http://www.dutycalculator.com/new-import-duty-and-tax-calculation
Some countries do not allow jewelry to be imported. Please check the jewelry import policies of your country before making the purchase. I will not be responsible for any confiscated items.
Lost Items Insurance Claims
All items are shipped with insurance. On extremely rare occasions, a package can get lost during shipment. During such incidents, I will assist you in trying to locate your item or help you file insurance claims. If your parcel is lost during shipment, an insurance claims must be filed no later than 90 days of shipment date. (Note: For United States shipments using USPS service, there is a wait period of 40 days before insurance claims can be filed.) Please notify me if your package does not arrive in the given time frame.
Damaged Items Insurance Claims
If your item was damaged during shipment, please notify me immediately so I can file an insurance claim for you. Damaged item insurance claims must be filed no later than 7 days of delivery of package. All packaging material and damaged goods must be kept in the original form as received and not returned to the shipping carrier or me before an insurance claim is completed.
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